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Frequently Asked Questions

  • How do I make a Reservation for a Service?
    All reservations should be made via our Pet Portal app If you have any questions, you can reach us at 203-227-3276 or email at
  • What are your hours of operation?
    Hours of Operation 7:00 AM - 7:00 PM Monday - Friday 8:00 AM - 5:00 PM Saturday 3:00 PM - 5:00 PM Sunday Pet Boarding Checkout Times Monday - Friday @ 2pm​ Saturday's @ 12pm Sunday board's are always charged
  • What is Town House for Dogs & Cats cancellation policy?
    Cancellations for boarding during Holidays and school vacations, must be done 48-hours prior to reservation date and MUST be done in writing - Each owner will be given a cancellation confirmation number If cancellation notice is less than 48-hours, an amount of two nights stay will be invoiced NOTE: There is no cancellation fee for non-peak dates
  • What is the policy for not being able to pick up or drop off my dog or cat during open hours?
    If you're absolutely unable to drop off/pick up during our regular hours and need to come during this time, please contact the Town House in advance. We will do our best to arrange for a staff member to meet you. Please be advised - we currently do not offer late pick up, but are happy to release your pet to a designated person of your choosing if you have someone willing to pick them up for you. Please let us know the contact info of your designated pick up person in advance as well as provide us with a credit card to use for processing payment. ​
  • What vaccinations are needed for my pet to stay at the Town House?
    We require that Dogs be current on Bordetella, Distemper and Rabies vaccinations Cats need to be current on Distemper and Rabies vaccinations If you have any more questions, feel free to give us a quick call @ 203-227-3276
  • Can we bring our own food, bedding or toys?
    We make it easy for you! You can bring food from home - please ziploc and label each meal portion If you prefer the ease of using TownHouse food, here are our high quality offerings: Chicken Dry: $5 per day/per dog. Fish Dry: $8 per day/per dog. Cat Food: $3 per day/per cat If your dog is on a special diet, or has allergies, we do recommend bringing food home Please leave all bedding and blankets behind! We will provide everything your pet needs to be comfortable
  • Are cats and dogs separated at the Town House for Dogs & Cats?
    Yes, dogs are out in the kennel or downstairs in our Daycare Room Cats have their own room with their own heating/cooling system on the main level off of our reception area
  • Does the Town House for Dogs & Cats allow me to check in on my pet while boarded?
    Yes, of course! We understand how much you can miss your babies. You can call or email to check on them at any time. We can also send you photos or videos of the great time they are having - just ask!
  • Does my pet need to be spayed or neutered to stay?
    No, but we do require customers to inform the staff and make it clear to us if they are not, so that we can take necessary precautions
  • Does Town House for Dogs & Cats offer any discounts or promotions?
    Yes! The Town House always has running promotions, which change frequently. We encourage our customers to check our Promotions page regularly for the best deals. Also, please join our mailing list for direct communications from the Town House here
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