Frequently Asked Questions for The Town House

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How do I make a Reservation?

Does Town House for Dogs & Cats offer tours?

Can I save money by buying packages for Doggie Daycare?

  • Yes!  Buying a 5 day package saves you $15 

  • Buying a 10 day package saves you $40

  • Buying a 30 day package saves you $300

How is Town House for Dogs & Cats handling COVID-19 Safety?

  • The Town House requires all staff, as well as customers to wear a mask within our facility

  • We allow only one customer in our reception room at a time

  • We disinfect daily - all common areas, doors and gates, hourly and we are offering curbside service

  • For more information on COVID-19 and Pet Safety, please visit the CDC official website and their safety guidelines for pets

What vaccinations are needed for my pet to stay at the Town House?

  • We require that Dogs be current on Bordetella, Distemper and Rabies vaccinations 

  • Cats need to be current on Distemper and Rabies vaccinations

    • If you have any more questions, feel free to give us a quick call @ 203-227-3276

What is Town House for Dogs & Cats cancellation policy?

  • Cancellations for boarding during Holidays and school vacations, must be done 48-hours prior to reservation date and MUST be done in writing - townhousefordogsandcats@gmail.com

  • Each owner will be given a cancellation confirmation number

  • If cancellation notice is less than 48-hours, an amount of two nights stay will be invoiced

  • NOTE: There is no cancellation fee for non-peak dates

Can we bring our own food, bedding or toys?

  • Yes, of course! We recommend bringing food from home if your pet has allergies or is on a special diet

  • The Town House does provide Sierra Naturals Regular, Grain Free All Natural Chicken or Grain Free Whitefish & Duck dry food

  • We also have Dave's Chicken, Turkey or Beef wet food

  • Due to Covid-19 we prefer you leave your bedding and toys at home as to minimize the amount of outside materials coming into the facility - We will provide clean beds/blankets for your pet and we have plenty of toys also

Are cats and dogs separated at the Town House for Dogs & Cats?

  • Yes, dogs are out in the kennel or downstairs in our Daycare Room

  • Cats have their own room with their own heating/cooling system on the main level off of our reception area

 

Does the Town House for Dogs & Cats allow me to check in on my dog while boarded?

  • Yes, of course! We understand how much you can miss your babies. You can call or email to check on them at any time. We can also send you photos or videos of the great time they are having - just ask! 

Does my pet need to be spayed or neutered to stay?

  • No, but we do require customers to inform the staff and make it clear to us if they are not, so that we can take necessary precautions

Does Town House for Dogs & Cats offer any discounts or promotions?

  • Yes! The Town House always has running promotions, which change frequently. We encourage our customers to check our Promotions page regularly for the best deals. Also, please join our mailing list for direct communications from the Town House here

What are your hours of operation?

  • The Town House for Dogs & Cats is open Monday-Friday: 7am - 7pm, Saturday: 8am - 5pm, Sunday: 3pm - 5p

  • Please reach out to us if you have any questions

Does Town House for Dogs & Cats administer medicine?

  • Yes, we can administer any type of medication needed (including insulin) for $1 per dose

 

Should I consider getting pet insurance?

  • We know this has been a long-debated issue. We at the Town House feel that it is always recommended to have pet insurance for your pet, given any unforeseen illness or accident. Some insurance companies also offer plans that cover annual routine services and vaccines. There are many pet insurance companies out there, therefore we recommend consulting with your veterinarian about which company and policy best fit you and your pet

  • For more information on this topic, we recommend a great article written by Money.com here. Enjoy!

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